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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer H/F - **Company:** Esg - **Location:** Paris, France - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Macintosh Computers, System Configuration, Information Technology Operations, Casper Suite - **Published:** September 8, 2026 - **Apply:** https://www.hellowork.com/fr-fr/emplois/83103544.html ## About the Role You are a senior, fully autonomous IT support / IT operations professional, productive from day one with no ramp-up required; - Deep hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji or Mosyle); - Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations; - Comfortable working on-site and handling hardware logistics in person; - Experience in a fast-paced, remote-friendly company; - Fluent in English and French, with excellent written and spoken skills; - Good problem-solving skills and attention to detail. Qualities - You're genuinely happy owning high-volume BAU and backlog work - this operational load is the heart of the mission, not a stepping stone to an architecture, security or lead role; - You roll up your sleeves and get things done, no task is too small; - You are reliable, self-organised and comfortable coordinating closely with an existing team; - You bring all-round communication skills and an ability to work collaboratively; - You aim for velocity; - You care about data privacy; - You care about our mission of creating a better future for all of us., You are a senior, fully autonomous IT support / IT operations professional, productive from day one with no ramp-up required; - Deep hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji or Mosyle); - Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations; - Comfortable working on-site and handling hardware logistics in person; - Experience in a fast-paced, remote-friendly company; - Fluent in English and French, with excellent written and spoken skills; - Good problem-solving skills and attention to detail. You are a senior, fully autonomous IT support / IT operations professional, productive from day one with no ramp-up required; Deep hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji or Mosyle); Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations; Comfortable working on-site and handling hardware logistics in person; Experience in a fast-paced, remote-friendly company; Fluent in English and French, with excellent written and spoken skills; Good problem-solving skills and attention to detail. Qualities - You're genuinely happy owning high-volume BAU and backlog work - this operational load is the heart of the mission, not a stepping stone to an architecture, security or lead role; - You roll up your sleeves and get things done, no task is too small; - You are reliable, self-organised and comfortable coordinating closely with an existing team; - You bring all-round communication skills and an ability to work collaboratively; - You aim for velocity; - You care about data privacy; - You care about our mission of creating a better future for all of us. You're genuinely happy owning high-volume BAU and backlog work - this operational load is the heart of the mission, not a stepping stone to an architecture, security or lead role; You roll up your sleeves and get things done, no task is too small; You are reliable, self-organised and comfortable coordinating closely with an existing team; You bring all-round communication skills and an ability to work collaboratively; You aim for velocity; You care about data privacy; You care about our mission of creating a better future for all of us., postgraduate degree EducationalOccupationalCredential bachelor degree EducationalOccupationalCredential associate degree ## Description Sweep is looking for a Senior IT Support Engineer (freelance) able to onboard quickly and work autonomously from day one, to reinforce our IT operations for a defined period and absorb our growing day-to-day support and device-logistics workload. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. Ok, sounds promising. What will I be doing? This is a hands-on, operational mission. You'll take over the day-to-day IT support and device logistics so our internal team can operate seamlessly through a busy period. Your job is to keep the queue under control and our fleet and users running smoothly, reliably, and from day one. You'll work within the domain of the CTO, collaborating closely with the VP Compliance, IT & Security, and side by side with our internal IT Support Specialist. To be clear on scope: this is an operational reinforcement, not an architecture, security or management role. Strategy, security and compliance, and long-term projects stay with our internal team, your focus is hands-on delivery on the ground. We're looking for someone who is genuinely happy owning that operational load for the length of the mission. To be more specific, this includes: - Own and clear the IT helpdesk backlog, and handle day-to-day support for internal users across the macOS ecosystem, in line with our existing SLAs; - Handle the full device / fleet logistics: preparing, imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals; - Run hardware onboarding and offboarding for joiners and leavers, including during peak waves; - Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate; - Coordinate repairs, RMAs and returns with vendors and couriers; - Perform endpoint enrolment and management tasks via our MDM; - Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends., You'll work within the domain of the CTO, collaborating closely with the VP Compliance, IT & Security, and side by side with our internal IT Support Specialist. To be clear on scope: this is an operational reinforcement, not an architecture, security or management role. Strategy, security and compliance, and long-term projects stay with our internal team, your focus is hands-on delivery on the ground. We're looking for someone who is genuinely happy owning that operational load for the length of the mission. To be more specific, this includes: - Own and clear the IT helpdesk backlog, and handle day-to-day support for internal users across the macOS ecosystem, in line with our existing SLAs; - Handle the full device / fleet logistics: preparing, imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals; - Run hardware onboarding and offboarding for joiners and leavers, including during peak waves; - Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate; - Coordinate repairs, RMAs and returns with vendors and couriers; - Perform endpoint enrolment and management tasks via our MDM; - Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends. Own and clear the IT helpdesk backlog, and handle day-to-day support for internal users across the macOS ecosystem, in line with our existing SLAs; Handle the full device / fleet logistics: preparing, imaging, configuring, shipping, retrieving, repairing and reassigning Macs and peripherals; Run hardware onboarding and offboarding for joiners and leavers, including during peak waves; Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate; Coordinate repairs, RMAs and returns with vendors and couriers; Perform endpoint enrolment and management tasks via our MDM; Document procedures in clear, reusable runbooks so processes remain repeatable after the mission ends. ## Related Videos - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything) - [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)