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# IT Helpdesk Technician

- **Company:** Horizon Retail Construction
- **Location:** Sturtevant, WI, United States
- **Salary:** $37,440.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Systems Engineering, Microsoft Outlook, Computerized Maintenance Management Systems, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Power Automate, Peripherals, Information Technology, Hardware Debugging, User Accounts
- **Published:** September 8, 2026
- **Apply:** https://www.careerjet.com/job/us5317fbeaab039a0edd35cce01545027c/eaa

## About the Role

* Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
 * Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
 * Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
 * Ability to work in a team environment to meet critical deadlines
 * Experience with Apple devices such as iPhones and iPads
 * Previous customer service experience

Preferred Skills:

 * Experience with Ticket and Asset Management software (e.g., Lansweeper)
 * Someone who has good written, oral, listening skills and customer service
 * Power Automate Experience

## Description

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture., * Responsible for maintaining help desk tickets

 * Set-up and deploy equipment to new office and field employees
 * Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
 * Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
 * Identify hardware and software technical issues and malfunctions
 * Provide training to end users as well as create and maintain training manuals
 * Perform physical inventory, minor hardware repair, equipment delivery, and testing
 * Assist with IT projects and business initiatives
 * Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
 * Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
 * Basic server access to create/modify/terminate user accounts, phone management, etc.


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