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# Infrastructure Technician

- **Company:** VIQU Ltd
- **Location:** Norfolk, VA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Network Security, Microsoft Software, Windows Servers, Routing, TCP/IP, VMware VSphere, Wide Area Networks, Software Troubleshooting, Firewalls (Computer Science), Information Technology
- **Published:** September 8, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/BA44E7554AB5B3E374

## About the Role

* Proven experience as an Infrastructure Technician, supporting complex enterprise infrastructure environments in a senior or third-line capacity.
 * Strong technical expertise in Windows Server, Active Directory, Group Policy, DNS, DHCP and Microsoft-based infrastructure technologies.
 * Experience administering virtualisation platforms such as VMware vSphere or Microsoft Hyper-V.
 * Solid understanding of LAN, WAN, TCP/IP, routing, switching, Firewalls and network security principles.
 * Experience supporting Microsoft 365, Azure-connected services, backup solutions and disaster recovery technologies.
 * Strong troubleshooting, documentation and stakeholder management skills with the ability to resolve critical technical issues independently.

## Description

The successful Infrastructure Technician will provide hands-on third-line support, and be responsible for maintaining the availability, performance and resilience of a complex technical environment, while also contributing to infrastructure projects, technical upgrades and service improvements.

Role Responsibilities

 * Provide up to third-line support across Windows Server, Active Directory, networking, telephony and enterprise infrastructure platforms.
 * Manage and maintain virtualised server environments, ensuring optimal availability, resilience, performance and security.
 * Lead technical troubleshooting and root cause analysis for major incidents, service outages and complex infrastructure issues.
 * Support infrastructure upgrades, migrations and technology refresh programmes.
 * Monitor and optimise network, server and system performance using proactive maintenance and capacity planning techniques.
 * Collaborate with suppliers, project teams and internal stakeholders to deliver infrastructure improvements and digital transformation initiatives.


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