> Markdown version of [/jobs/ext/278865-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/278865-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Chadwell Supply - **Location:** Phoenix, AZ, United States (Remote available) - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Backup Devices, Microsoft Outlook, Spreadsheets, Computer Literacy, Desktop Computing, Microsoft Office, Software Systems, Software Licensing, 3-tier Architectures, Network Server - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c8ac5a5580fef579 ## About the Role Do you have experience in Spreadsheets?, Do you have a High school diploma or GED?, Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category., * Be a minimum of 18 years of age. * Be proficient in Microsoft Outlook and Excel. * Be able to work in high-volume and fast-paced environment. * High School Diploma or GED required., * Average computer literacy and experience are required for this position. * Employee must show aptitude in learning new software programs. * Previous Tech experience preferred. * CompTia A+. MS Suite, Excel, Word Certifications preferred. ## Description Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company's PCs, printers, servers, IP phones, cell phones and related equipment. Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC's, printers, servers, upgrades and configurations., * Provide IT support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the IT Service Desk. * Update and document all Service Desk tickets, and close tickets within assigned SLA * Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. * Modify configurations, utilities, software default settings, etc. for the local workstation. * Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices * Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software * Document internal procedures. * Assist with on-boarding /off-boarding of users. * Install, test and configure new workstations, peripheral equipment and software. * Maintain inventory of all equipment, software and software licenses. * Report issues to the Tier 3 teams for escalation. * Manage PC setup and deployment for new employees using standard hardware, images and software. * Assign users and computers to proper groups in Active Directory. * Provide first level support of company applications. * Perform timely workstation hardware and software upgrades as required. ## Related Videos - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)