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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** SURREY COUNTY CRICKET CLUB - **Location:** Greater London, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Cyber Security, IPTV, Microsoft Office, Networking Cables, Phishing, Web Application Security, Microsoft SharePoint, Software Engineering, TCP/IP, Wi-Fi Technology, Network Switches, Firewalls (Computer Science), Information Technology, Network Server, User Accounts, Vmware - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2840676316-senior-it-support-engineer ## About the Role Essential * Relevant IT qualification (e.g. CompTIA A+, Network+, Security+) or equivalent experience * Evidence of ongoing professional development in IT or cyber security * Proven experience providing 2nd and 3rd line technical support within a multi-site organisation * Experience evaluating vulnerabilities and applying security patches across devices and systems * Experience working with firewalls, including rule management * Experience troubleshooting a range of hardware and software issues * Strong understanding of cyber-security principles, threats, and best practice * Ability to investigate and analyse security alerts and logs * Ability to remain calm and effective under pressure, particularly during live events or matchdays * Ability to manage multiple priorities in a fast-paced environment * Strong problem-solving skills with a logical, methodical approach * Excellent communication and interpersonal skills, with the ability to support users at all levels Desirable * Vendor-specific certifications (e.g., Palo Alto ACE/PCNSA, Microsoft Azure/M365, VMware VCP, Cisco Meraki) * Training or experience aligned with Cyber Essentials or other security frameworks. * Experience supporting media or event-based environments * Understanding of IPTV systems and broadcast-related technologies * Familiarity with event-based connectivity requirements (e.g., media teams, photographers, broadcasters) ## Description The Senior IT Support Engineer is responsible for safeguarding the Club's technology environment and delivering high-level technical support across two sites. This role combines hands-on cyber-security operations with 2nd and 3rd line technical support, ensuring the security, stability, and performance of all IT systems for approximately 250 users., * Investigate and analyse security alerts, escalating and responding as required. * Provide ongoing security protection across all IT systems, ensuring a robust and proactive security protection. * Maintain the Palo Alto firewall, including the creation, modification, and removal of security rules. * Liaise with external suppliers to deliver phishing simulations, monitor results, and support ongoing user training. * Evaluate vulnerabilities across the network and apply patches to servers, endpoints, and infrastructure devices. * Support the organisation's progress towards Cyber Essentials certification by implementing required controls and best practice. Technical Support * Deliver 2nd and 3rd line technical support for all devices and users across the business. * Provide support for a range of business-critical applications. * Configure and maintain VMware environments. * Manage and support Windows-based servers. * Provide technical support across Windows 11 and Apple macOS devices. * Maintain Cisco Meraki network switches, including patch cabling and fibre connections. * Support the Tripleplay IPTV system. * Administer and support Microsoft 365, SharePoint, and Azure environments. * Manage Barracuda email and web security platforms. * Set up, manage, and maintain user accounts within Active Directory and Office 365. * Liaise with external third-line support providers (e.g., Palo Alto, Meraki, Sky WiFi, Barracuda, Tripleplay). * Maintain and troubleshoot the internal TCP/IP network. * Manage company mobile phones (currently iPhone). * Maintain and develop IT documentation, procedures, and policies. Matchday * Provide on-site IT support for media teams and photographers, ensuring reliable wireless connectivity for members, media, and staff. * Support and troubleshoot the IPTV system during events. * Assist with basic till system issues and ensure concession areas remain operational. * Deliver IT support for broadcasters and media partners including BBC and Sky. * Participate in a rota for weekend on-call cover and late evening matchday support alongside other IT team members. Other * Carry out practical tasks when required, including running temporary or permanent network cables for concession stands, hospitality areas, or event spaces. * Replace or reposition equipment such as TVs, screens, and AV devices used throughout the venue. * Perform minor hardware fixes and physical installation work, which may occasionally involve working at height using ladders or accessing equipment rooms and ceiling spaces. * Support operational teams during setup or breakdown for events by ensuring technical equipment is installed safely and correctly. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)