> Markdown version of [/jobs/ext/2789408-senior-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2789408-senior-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Pell Frischmann - **Location:** Exeter, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, TCP/IP, Wide Area Networks, Wi-Fi Technology, Information Technology - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2840675756-senior-it-support-engineer ## About the Role You're someone who doesn't just fix problems but you own them. You're proactive, approachable, and confident working with people at all levels of the business., * A credible amount prior experience in a 2nd line IT support role * Strong knowledge of Windows 11 environments * Hands-on experience with: * Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP) * Ability to troubleshoot hardware, software, and VPN issues with confidence * Excellent communication skills - able to explain technical issues in a clear, user-friendly way * A proactive mindset with a strong sense of ownership and accountability * Driving Licence ## Description Based in our Exeter office of over 100 people, we're looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience. This isn't just a ticket-handling role - you'll be at the heart of the business, keeping over 700 colleagues connected, productive, and supported. From day-to-day troubleshooting to shaping how IT support works across the organisation, you'll have real influence and ownership. If you enjoy variety, autonomy, and being trusted to make things happen - you'll fit right in., * Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues * Diagnosing and resolving everything from hardware faults to complex system and network issues * Owning and managing the full lifecycle of support requests - from first contact to resolution * Setting up new starters with everything they need to hit the ground running * Managing offboarding processes, ensuring systems and equipment are handled securely and efficiently * Taking ownership of IT services at your local site, while supporting the wider business when needed * Building strong, trusted relationships across teams - becoming the person people rely on * Keeping IT assets organised and under control through accurate inventory management * Continuously improving processes, suggesting smarter ways of working, and driving efficiencies * Supporting and mentoring junior team members, helping raise the overall capability of the team, * IT certifications such as ITIL * Experience supporting HP laptops * Exposure to Mac environments Make an Impact In this role, you won't be hidden away - you'll be a visible, valued part of the business. Your work will directly impact how smoothly teams operate every day. If you're looking for a role where you can take ownership, build relationships, and genuinely make a difference, we'd love to hear from you. We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you'll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate. ## Related Videos - [Uncertainty Estimation of Neural Networks](https://www.wearedevelopers.com/videos/227-uncertainty-estimation-of-neural-networks) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)