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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Infrastructure & IT Operations - **Company:** Scan Computers - **Location:** Horwich, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Proxmox, Microsoft Windows, Business Systems, Software Documentation, Cyber Security, Data Centers, Disaster Recovery, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Linux System Administration, Routing, Virtualization Technology, Wireless Networks, Firewalls (Computer Science), Information Technology, Data Management, Server Operating Systems & Platforms, Vmware - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2856353482-head-of-infrastructure--it-operations ## About the Role You are an experienced infrastructure leader comfortable balancing people management, hands-on technical work, and strategic improvement., * 8+ years in infrastructure engineering * 3+ years in a leadership or management role * Strong experience in multi-site,on-premiseenvironments * Hands-on experience with: Virtualisation platforms (e.g. VMware,Proxmox) Windows and Linux server administration Identity platforms and Microsoft 365 environments Networking (switching, routing, wireless) Backup and monitoring solutions * Strong incident management and troubleshooting skills * Experience leading service desk or IT operations teams * Ability to deliver projects end-to-end * Experience with enterprise storage and server platforms * Experience improving documentation and operational frameworks * Experience with endpoint or device management solutions * Experience in high-availability or security-focused environments ## Description As Head of Infrastructure & IT Operations, you will lead and develop our Infrastructure and Service Desk teams, ensuring the stability, performance, and security of Scan's internal IT systems across multiple sites and our datacentre. Reporting to the Director of IT and working alongside other technology leaders, you will play a key role in shaping technical strategy, improving operational maturity, and supporting long-term business growth. This is a leadership role with hands-on technical involvement. You will lead a growing team, oversee critical systems, drive operational improvements, and remain actively involved in complex projects and escalations., Leadership & Operations * Lead, mentor, and develop Infrastructure and Service Desk teams * Define and manage SLAs, KPIs, and service metrics * Lead major incident response and post-incident reviews * Coordinate on-call rota and escalation processes * Drive operational maturity through process improvement and standardisation * Oversee change management to ensure safe and controlled delivery * Establish and enforce documentation standards Infrastructure Management * Overseeon-premiseinfrastructure across multiple sites and datacentre environments * Manage enterprise networking,firewall, and wireless infrastructure * Maintain virtualisation platforms and server environments * Support identity services, directory platforms, and core business systems * Lead capacity planning to support business growth and demand * Own and regularly test disaster recovery and business continuity plans * Support hardware lifecycle management and infrastructure modernisation Service Delivery & Tooling * Improve Service Desk efficiency, capability, and service quality * Oversee ticketing systems and operational tooling * Ensure monitoring, alerting, and visibility are effective * Identifyand implement automation opportunities * Support procurement, supplier management, and contract renewals * Contribute to infrastructure budgeting and cost optimisation Security & Compliance * Work closely with Information Security to maintain compliance and best practices * Ensure infrastructure ismaintainedin line with security standards * Support security initiatives, audits, and remediation activities Projects & Future Technology * Lead or contribute to key infrastructure projects and improvements * Drive modernisation across identity, endpoint management, and access controls * Support datacentre, network, and platform evolution * Research and recommendnew technologiesand solutions * Work closely with development, security, and business teams * Align infrastructure capabilities with organisational goals ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)