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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer - **Company:** Oasis Security - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Amazon Web Services, Amazon S3, Microsoft Azure, Software as a Service, Distributed Systems, Identity and Access Management, JSON, Kerberos (Protocol), Key Management, Lightweight Directory Access Protocols (LDAP), Log Analysis, MongoDB, OAuth, OpenID, Security Assertion Markup Language (SAML), SQL Databases, YAML, Datadog, Google Cloud, Pylon Synchronization Software, Okta, Data Ingestion, Cyberark, Hashicorp, SailPoint, Splunk, Data Pipelines - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=16275b2dac5894c9 ## About the Role Do you have experience in YAML?, * 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity; direct background in identity security (IAM, PAM, IGA, or non-human identity) required * Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust) * Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS * Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts * Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault * Strong observability instincts with experience in Datadog or Splunk; fluent in SQL, JSON, YAML, and HCL * Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling * Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders Who You Are * Calm, articulate, and methodical during severe escalations and Sev-1s * Detail-oriented with nothing slipping through the cracks, even under pressure * You listen before you troubleshoot, solving for the customer rather than closing a ticket * A natural cross-collaborator who keeps customer success at the center of everything * Grounded in deep identity expertise but always willing to learn what's next ## Description * Lead end-to-end resolution of complex issues across our enterprise customer base, from triage and bug reproduction to root-cause analysis and client-facing communication * Resolve complex issues across customer identity stacks in both SaaS and on-premise environments * Investigate distributed systems and data pipeline issues across the Oasis Platform, including NXLog collectors, S3 ingestion pipelines, MongoDB, and Datadog logs * Partner with Product and Engineering as an equal stakeholder, filing high-quality tickets and quantifying customer health signals to prioritize the right fixes * Build the support knowledge base from scratch, including troubleshooting guides, internal runbooks, and integration playbooks * Build AI agents using Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon * Define SLAs, support KPIs, escalation paths, and internal workflows with TAMs, Solution Architects, and Engineering ## Related Videos - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [CI/CD with Github Actions](https://www.wearedevelopers.com/videos/856-ci-cd-with-github-actions) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [Events like RSAC Get You CISOs. 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