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# Technical Support Engineer

- **Company:** Hinen
- **Location:** Birmingham, UK
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Proprietary Software
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2842881057-technical-support-engineer

## About the Role

* 1+ years' of technical support experience

## Description

Actively monitor battery storage sites and provide remote and on-site support to customers., * Monitor and Support: Actively monitor battery storage sites and provide remote and on-site support to customers.

 * Troubleshooting: Diagnose and resolve issues using proprietary software and remote tools.
 * Customer Interaction: Respond to support requests, document customer interactions, and notify customers about the status of repairs, warranty claims, and software updates.
 * Data Analysis: Record and compile data for analysis, assist in report preparation, and coordinate system updates with software teams.
 * Training: Provide training to customers and internal colleagues on energy storage systems.
 * Customer Collaboration: Work closely with customers on road shows, product introduction, products information, and participate in exhibitions in the Europe region.
 * Other Duties: Other work arranged by the employer.


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