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# Software Consultant [m|w|d] im Innendienst

- **Company:** Soloplan GmbH
- **Location:** Kempten (Allgäu), Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Infrastructure Management
- **Published:** September 8, 2026
- **Apply:** https://www.adzuna.de/details/5874809036

## About the Role

Abgeschlossene Ausbildung im IT Bereich oder vergleichbares Studium

Erste Berufserfahrung im Bereich IT-Support | IT-Service Desk wünschenswert

Gute IT- oder Logistik-Kenntnisse

Gute Englischkenntnisse in Wort und Schrift

Schnelle Auffassungsgabe und gutes Ausdrucksvermögen

## Description

Dokumentation und Analyse der Kundenanfragen mittels eines modernen Ticketsystems

Übernahme des Second Level Supports via Telefon oder per Mail

Bearbeitung und Analyse der Anfragen im eigenen Testsystem oder per Fernwartung

Erarbeiten individueller Lösungen für die Kunden im Team und mit Kollegen anderer Fachabteilungen

Prüfung von Kundenanforderungen sowie Abstimmung von Schnittstellen und Berichten


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