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# IT Support Engineer (2nd Line)

- **Company:** Zaizi
- **Location:** London, UK (Remote available)
- **Salary:** £44,746.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Local Area Networks, Role-Based Access Control, Software Tools, Azure Active Directory, Microsoft InTune, Patch Management, Gsuite
- **Published:** September 8, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5874065256

## About the Role

Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).

Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable

Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.

## Description

* Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
 * M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
 * InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management-monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
 * User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
 * On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.


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