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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Virtual Technology SME - Citrix & Cloud VDI - **Company:** Infoplus Technologies UK Ltd - **Location:** Sheffield, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Active Directory, Agile Methodology, Artificial Intelligence, Microsoft Azure, Cloud Computing, Data as a Services, Desktop Computing, Desktop Virtualization, DevOps, Web Browsers, Hypervisor, Virtual Private Networks (VPN), Python (Programming Language), Log Analysis, Citrix XenApp, Microsoft Office, System Center Configuration Manager, Windows Servers, Citrix Systems, OpenShift, Windows PowerShell, Productivity Software, Ansible, Transmission Control Protocol (TCP), User Environment Management, Virtual Machines, Scripting, Cloud Platform System, Microsoft Power Automate, Large Language Models, Git, Microsoft InTune, Infrastructure Automation Frameworks, Low Latency, Vcenter, Performance Monitor, Network Server, Jenkins, Citrix Netscaler, Vmware - **Published:** September 8, 2026 - **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-72164B875A8FBFB2C1/ ## About the Role At least 5 - 7 years of experience in the Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, VMWare administration experience. Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP Networking, and VPN gateway. Scripting and automation experiences, with proficiency in the use of PowerShell Scripting, Jenkins, and Ansible. Experience of associated technology areas: AI, Active Directory, Microsoft Intune, MECM, MS Office, Java, Browsers, Identity and Access Management tooling. Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus. Interpersonal skills - demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely. Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday. Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus. Respectful of different cultures, working with colleagues from across all the globe. Work proficiency in English speaking and technical writing. Location Sheffield, South Yorkshire, UK ## Description We are seeking a highly talented and motivated Virtual Technology Subject Matter Expert (SME) to join responsible for managing over 170,000 user virtual machines and over 4,000 Servers across five continents and all time zones. This role combines technical expertise with soft skills to ensure the smooth operation, optimization, and development of our virtualization environments. As part of the team, you will need to collaborate with cross-functional Pods, such as Support, Project and Engineering Team, play a key role in driving innovation and excellence in our virtualization infrastructure. Key Responsibilities Citrix & VDI Operations Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments. Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and users support. Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience. Proactive Monitoring & End User Experience Proactively monitor end-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts. Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero-day vulnerability mitigations. AI-Driven Infrastructure Automation Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix & VDI operational tasks, ticket triage, and incident resolution. Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root-cause investigations. Process & Efficiency Engineering Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self-healing automations via PowerShell, or Python, and Copilot integrations. Create smart documentation, automated handover summaries, and SOPs using AI productivity tools. Scripting, ITSM & Cross Functional Delivery Develop and maintain scripts/tools (eg, PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git) Align operations with ITSM practices, including incident, problem, and change management. Partner with cross-functional teams (support, project, engineering etc.) to deliver integrated solutions. Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the CLIENT group. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)