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# DOAS Helpdesk System Analyst

- **Company:** Hire IT People
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Remote Service Software, Cloud Platform System, Okta, Office365
- **Published:** September 8, 2026
- **Apply:** https://ats.hireitpeople.com/candidate/apply/41379-doas-helpdesk-system-analyst

## About the Role

* 3+ years of experience in a technical support or help desk role.
 * Strong understanding of Windows 11, Active Directory, and Microsoft O365.
 * Experience troubleshooting network connectivity, VPNs, and IP phone systems.
 * Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
 * Proficiency with ticket tracking systems and remote support tools.
 * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
 * Excellent communication and interpersonal skills to interact with users of varying technical expertise.
 * Strong organizational skills and attention to detail in documenting issues and resolutions.

## Description

* Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
 * Assist users with password resets, PST file management, and Exchange Admin tasks.
 * Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
 * Use ticket tracking systems to document, prioritize, and track user issues effectively.
 * Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
 * Support security and authentication tools such as OKTA and Crowdstrike.
 * Maintain knowledge of AWS and SharePoint systems to assist users as needed.
 * Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
 * Collaborate with IT teams to ensure smooth operation of company-wide systems.


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