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# Enterprise Support Manager, ES-NAMER-FSI

- **Company:** Amazon.com, Inc.
- **Location:** Herndon, VA, United States
- **Experience:** Experienced
- **Salary:** $169,000.0 - $228,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Linux, Information Sciences, Network Layer, Software Engineering, Web Services, Enterprise Software Applications, Information Technology
- **Published:** September 8, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/28000677/Enterprise-Support-Manager-Es-Namer-Fsi-Virginia-Herndon-7375

## About the Role

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!, 4+ years of technical team management experience

 - 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
 - Experience in technical team management
 - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
 - Experience working with enterprise software companies
 - Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field * 5+ years of managing technical teams

Preferred Qualifications

 - Experience driving projects to improve support-related processes and technical support
 - Experience in systems administration, network engineering, or software development engineering
 - Experience in technical account management, business relationship management, or consulting
 - Experience with AWS services or other cloud offerings
 - Experience working with enterprise software companies
 - Past experience as a systems administration, network engineer, or software development engineer
 - Record of driving projects to improve support-related processes and the technical support experience
 - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
 - Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace.

## Description

Every day will bring new and exciting challenges on the job while you:
Champion and advocate for customers within Amazon Web Services (be their voice)
Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud
Help customers define IT and business processes that work well with cloud deployments
Engage with Director and C-Level executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response
Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning

About the team
Why AWS?


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