> Markdown version of [/jobs/ext/2792100-technical-and-logistics-support-analyst-6340652](https://www.wearedevelopers.com/jobs/ext/2792100-technical-and-logistics-support-analyst-6340652). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical and Logistics Support Analyst - 6340652

- **Company:** Accenture
- **Location:** Walnut Creek, CA, United States
- **Salary:** $46,738.0 - $67,538.0
- **Contract:** Permanent contract
- **Skills:** Augmented Reality, Remote Service Software, Software Deployment, Software Engineering, Diagnostic Tools
- **Published:** September 8, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3382231191&tx=KP3535FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 1 year of experience in a technical support role, preferably with hardware experience.
 * Familiarity with help desk ticketing systems and remote support tools
 * High School Diploma or GED, * Experience with AR VR technology is a plus

## Description

Logistics Support (Primary Focus):

 * Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
 * Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
 * Create and maintain records in the asset tracking tool for new and existing AR devices.
 * Provide written and face-to-face support for processing device requests, including local pick-up and local returns.
 * Follow up on pending approvals, pick-ups, and delivery confirmations.
 * Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
 * Provide shipping labels to requestors for return shipping.
 * Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.

Technical Support (Secondary Focus):

 * Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
 * Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions.
 * Provide remote and in-person technical support for users, including during events, demos, and user research studies.
 * Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
 * Troubleshoot and resolve data collection issues on devices and data machines.
 * Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
 * Triage hardware bugs, conduct fault analysis, and identify root causes.
 * Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.

Additional Responsibilities

 * Assist with testing and validation of new AR devices to ensure functionality and quality.
 * Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
 * Provide on-site support during events and assist users with device setup and operation.

This role is 100% onsite at the client's office in San Jose, CA


## Related Videos

- [Live Coding an Augmented Reality Game with WebXR](https://www.wearedevelopers.com/videos/199-live-coding-an-augmented-reality-game-with-webxr)
- [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers)
- [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team)
- [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology)
- [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024)
- [AR Kit intro - placing 3D objects in a scene and interacting with them in real-time](https://www.wearedevelopers.com/videos/136-ar-kit-intro-placing-3d-objects-in-a-scene-and-interacting-with-them-in-real-time)

## Related Articles

- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)