> Markdown version of [/jobs/ext/2793179-communications-product-owner](https://www.wearedevelopers.com/jobs/ext/2793179-communications-product-owner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Communications Product Owner - **Company:** Pertemps - **Location:** Taverham, UK - **Salary:** £52,000.0 - £57,000.0 - **Contract:** Temporary contract - **Skills:** Agile Methodology, Service Design - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2845714825-communications-product-owner ## About the Role Are you passionate about creating seamless customer experiences and using technology to drive meaningful change?, We're looking for someone who combines strategic thinking with a hands-on delivery mindset and has a genuine passion for improving customer experiences. * Essential experience and skills: * Product Owner, Customer Experience, Service Design or Contact Channel Management experience within a large, complex organisation. * Strong understanding of customer journeys across digital and assisted service environments. * Experience working in Agile delivery teams, managing backlogs and prioritising product development. * Service design expertise, including journey mapping, customer research and translating insights into improvements. * Experience supporting digital transformation and introducing new customer technologies. * Strong analytical and problem-solving skills, with the ability to use data and customer insight to inform decisions. * Excellent stakeholder management and influencing skills, including engagement with senior leaders. * Experience leading teams, developing colleagues and driving high performance. * Strong commercial awareness and the ability to balance customer, operational and regulatory requirements. ## Description You'll own and develop the roadmap for customer communications products and services, ensuring they deliver real value for both our customers and the business. Working within our Customer Contact Experience function, you'll be responsible for shaping vital customer communications that support millions of interactions every year. Collaborating with cross-functional Agile teams, digital specialists and business stakeholders, you'll ensure customers receive clear, timely and effective communications that build trust, drive engagement and improve their overall experience with Thames Water. Your responsibilities will include: * Defining and delivering the vision and roadmap for customer communication and contact channel products. * Owning and continuously improving key customer journeys across digital and assisted service channels. * Using customer insight, service design and performance data to identify opportunities and drive improvements. * Translating customer, business and operational needs into prioritised product backlogs and actionable requirements. * Leading the introduction of new communication technologies and ensuring successful adoption across the business. * Monitoring performance through dashboards, KPIs and customer feedback to drive continuous improvement. * Collaborating with Product, Design, Operations, Communications and Technology teams to deliver outstanding experiences. * Managing supplier relationships and ensuring technology roadmaps align with business objectives. * Championing customer-first thinking and influencing stakeholders at all levels of the organisation. * Leading and developing subject matter experts, fostering a culture of collaboration, accountability and innovation., * Shape the future of customer communications for one of the UK's largest utility companies. * Lead transformational change that impacts millions of customer interactions every year. * Collaborate with senior leaders and specialists from across the business. * Drive meaningful improvements that make life easier for customers and frontline teams alike. * Play a key role in Thames Water's wider digital and customer transformation strategy. Base location: Hybrid - Clearwater Court - RG1 8DB. Occasional travel to other sites may be required to support business needs. Hours: 36 hours per week, Monday to Friday. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What is product discovery and why do developers need it?](https://www.wearedevelopers.com/magazine/517-what-is-product-discovery-and-why-do-developers-need-it) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question)