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# Service Desk Manager

- **Company:** JNC Recruitment Limited
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2842876462-service-desk-manager

## About the Role

* Excellent communication skills, with the ability to effectively influence team members and senior stakeholders
 * The ability to explain complex IT problems to non-technical users
 * Strong prioritisation, resource allocation and organisational skills

## Description

This is a vital role that will drive maturity and a cultural shift, working closely with key stakeholders across the organisation. The role will be responsible for ensuring the Service Desk function provides excellent customer service across the userbase in a mixed Windows and Mac OS environment., * Providing strong leadership to the Service Desk function, ensuring high standards and best practices are followed

 * Ownership of Incidents, Problems and Service Requests
 * Ensure problem management and preventative actions activities take place in order to reduce recurring tickets
 * Carrying out regular reports detailing Service Desk performance
 * Owning all service desk tooling and asset management
 * Acting as the face of the Service Desk to the wider organisation during major incidents
 * Driving a culture of continuous improvement
 * Managing resource allocation across the Service Desk
 * Ensuring the team has the skills and capacity to deliver excellent service across the organisation
 * Building and managing stakeholder relationships, both internal and external
 * Experience managing a Service Desk or IT support function
 * IT support background with experience supporting users in Windows OS, Active Directory, hardware, security and networking


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