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# Senior Support Analyst

- **Company:** Deerfoot Recruitment Solutions Ltd
- **Location:** Southampton, UK
- **Experience:** Expert
- **Salary:** £30,000.0 - £41,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Active Directory, Internet Information Services (IIS), Virtual Private Networks (VPN), Microsoft SQL Server, Citrix Systems, Remote Access Technology, SQL Databases, SQL Server Integration Services, Server Operating Systems & Platforms, Windows Client
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840629656-senior-support-analyst

## About the Role

* Experience with Windows Client & Server operating systems.
 * Experience working on a customer-focused support desk.

Desirable

 * Microsoft SQL Server and SQL queries.
 * VPN, IIS, and remote access technologies.
 * Active Directory, networking, or Citrix experience.
 * SQL Server SSIS Packages

## Description

A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st-3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation., * Log, diagnose, and resolve support issues.

 * Provide timely responses to customer queries.
 * Maintain internal systems and documentation.
 * Test software fixes and implement updates.
 * Escalate issues according to SLA requirements.
 * Contribute to knowledgebase articles and process improvements.


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