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# Helpdesk Engineer 2

- **Company:** Prescient Solutions
- **Location:** Wheaton, IL, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Communications Protocols, Microsoft Office, Microsoft Servers, TCP/IP
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b49c13629516967b

## About the Role

Do you have experience in Technical writing within technology?, * At least five years of IT related customer service experience in a helpdesk or call center setting;

 * Solid understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
 * Strong technical writing skills; and
 * Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

## Description

We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2/Senior Help Desk Engineer, you will:

 * Provide Level 2 - 3 support on-site in a primarily Microsoft environment at our client site;
 * Assist with systems administration and projects; and
 * Document and post procedures.

***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***

Helpdesk Engineer 2 Essential Duties and Responsibilities

 * Supports operational and technical functions at our client sites;
 * Evaluates customer generated requirements and works with the client to ensure the implementation meets the clients' needs;
 * Prepares operational and technical documentation; and
 * Performs other duties and assists with special projects as needed.


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