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# MAC Support Technician - L2

- **Company:** Sky Systems, Inc.
- **Location:** Boston, MA, United States
- **Salary:** $58,094.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** IMac, Apple Mac Systems, Software Applications, Desktop Environments, Airwatch, Tablet Computers, Break Fix, Casper Suite, Vmware
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f42f58839272273

## About the Role

Do you have experience in macOS administration?, * Strong communication skills

 * Willingness to work onsite in Boston
 * Flexibility to work overtime, holidays, and on-call support when required
 * Basic knowledge of Jamf is required
 * Hands-on experience in managing and supporting mobile devices (iOS preferred)

## Description

The Apple macOS Desktop Support L2 Engineer will provide comprehensive end-user support for corporate Mac devices. The role focuses on incident resolution, service requests, break-fix support, and ensuring service delivery in line with defined SLAs. The engineer will also support mobile device management and enterprise desktop environments., * Provide L2 deskside and remote support for macOS devices

 * Troubleshoot macOS operating system, hardware, and application-related issues
 * Perform IMAC activities including provisioning, setup, and decommissioning of devices
 * Support standard enterprise desktop applications across the organization
 * Assist with macOS updates, patching, and system upgrades
 * Manage peripherals such as printers, scanners, and other endpoint devices
 * Document incidents, resolutions, and technical solutions in ITSM tools
 * Coordinate with Jamf and mobility teams for device management and policy enforcement
 * Escalate complex or unresolved issues to L3 support teams
 * Ensure adherence to SLA targets and maintain high customer satisfaction (CSAT)
 * Manage and maintain accurate inventory of corporate-owned mobile devices (iOS phones and tablets)
 * Track full device lifecycle including issuance, replacement, recovery, and decommissioning
 * Provide support for iOS devices using VMware AirWatch / UEM platforms
 * Perform device troubleshooting, selective wipe, and enforce security policies, * Can you describe your hands-on experience providing L2 support for macOS devices, including troubleshooting OS, hardware, and application issues?
 * Have you worked with IMAC activities (installation, moves, adds, and changes), device provisioning, inventory tracking, or device lifecycle management for corporate-owned devices?
 * This role requires onsite work in Boston and flexibility for overtime, holidays, and on-call support. Are you comfortable with these requirements?


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