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# IT Field Engineer - Belfast

- **Company:** TTEC Ltd
- **Location:** Belfast, UK
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Cloud Services, Peripherals, Information Technology, Network Server
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2858064681-it-field-engineer-belfast

## About the Role

* - Previous experience in a 2nd line support role, preferably in a fast-paced environment.
 * - Proficient knowledge of IT systems, including hardware, software, networks, and servers.
 * - Strong analytical and problem-solving skills with the ability to think critically under pressure.
 * - Excellent communication and interpersonal skills to effectively interact with clients and team members.
 * - Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
 * - IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

## Description

* 1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.
 * 2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.
 * 3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.
 * 4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.
 * 5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.


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