> Markdown version of [/jobs/ext/2794887-senior-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2794887-senior-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** The University of Law Ltd - **Location:** London, UK - **Experience:** Expert - **Salary:** £42,350.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Office, System Center Configuration Manager, Citrix Systems, Remote Access Technology, Software Troubleshooting, Microsoft InTune - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2840674410-senior-it-support-engineer ## About the Role We are looking for a skilled and experienced IT professional to join our Support team as a Senior IT Support Engineer. This is a permanent, full-time position based at our London Moorgate campus., * Considerable experience in a similar role * Excellent technical knowledge of Microsoft Windows 11 and Microsoft Office 365/2019 * CompTIA A+, Microsoft certifications or equivalent experience * Recent experience supporting 2nd and 3rd line technical issues across a wide range of software and hardware * Experience supporting remote access technologies and device management solutions * Strong understanding of ITIL processes such as Incident, Problem and Change Management * Excellent customer service skills with experience working in a customer focused environment * Strong troubleshooting, analytical and organisational skills ## Description As a Senior IT Support Engineer, you will play an active part in supporting staff and students by delivering a high-quality technical support service and collaborating with colleagues across the University., * Provide an efficient technical support service for all IT devices, ensuring software and equipment is fully functional and optimised for staff and students * Monitor, identify and escalation recurring IT issues and trends to support service improvement * Support and mentor other IT Support Engineers with escalations, training and documentation * Provide support across a wide range of hardware, software and AV equipment including PCs, smartboards, conferencing technology, printers and specialist assessment equipment * Support Active Directory, SCCM/Intune, Citrix, remote access technologies and endpoint management solutions * Maintain asset registers, complete IT equipment audits and manage stock levels of IT consumables and peripherals * Support card access systems and student/staff ID production * Deliver training and guidance to staff and students on new and existing technologies * Work collaboratively with campus teams and wider IT colleagues to ensure high levels of customer satisfaction, We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Why Your Best Mediors Never Become Seniors (And How to Fix It)](https://www.wearedevelopers.com/videos/2108-why-your-best-mediors-never-become-seniors-and-how-to-fix-it) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)