> Markdown version of [/jobs/ext/279557-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/279557-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Nabout Leidos - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $65,650.0 - $118,675.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Deployment, Cisco WebEx, Microsoft InTune, Information Technology, Servicenow - **Published:** May 14, 2026 - **Apply:** https://jobs.military.com/career/215811/it-support-specialist-senior-regional-illinois-il-chicago ## About the Role * Citizenship/Work Authorization: This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.\n * Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).\n * Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.\n * Experience: Minimum of 4 years of related experience providing IT hardware and software deployment, troubleshooting, and problem resolution support to end users. Demonstrated experience delivering Tier 2 and Tier 3 support, including move/add/change of end-user equipment and software install/upgrade activities.\n * Technical Skills:\n, * Experience supporting federal civilian agencies or similarly regulated enterprise IT environments.\n * Strong working knowledge of ITIL-based incident, request, and problem management practices.\n * Experience with ticket-driven support workflows and enterprise ITSM platforms (e.g., ServiceNow).\n * Experience with endpoint lifecycle tooling, including endpoint management and MDM capabilities (e.g., Microsoft Intune).\n * Experience supporting Microsoft 365 collaboration services, including Teams/Webex user support.\n * Experience coordinating escalations with engineering and vendor teams for service restoration.\n * Experience supporting large-scale hardware refreshes, office relocations, and surge support events.\n * Ability to support extended service windows and multi-site operations with strong customer-facing communication skills.\n ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)