> Markdown version of [/jobs/ext/2795576-senior-l3-contact-center-engineer-genesys-cisco-ucce](https://www.wearedevelopers.com/jobs/ext/2795576-senior-l3-contact-center-engineer-genesys-cisco-ucce). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Senior L3 Contact Center Engineer: Genesys & Cisco UCCE

- **Company:** HCLTech
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cisco Unified Contact Center Enterprise (UCCE), Genesys, Cisco
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840625419-senior-l3-contact-center-engineer-genesys--cisco-ucce

## About the Role

A global technology company in the UK is seeking a Level 3 Contact Center Engineer to lead incident management and provide deep technical support across Genesys Cloud CX and Cisco UCCE platforms. The role requires extensive experience with enterprise contact center environments and proven capabilities in handling high-severity incidents. Candidates should possess strong technical skills including SIP and RTP knowledge, a proactive approach to problem-solving, and the ability to mentor junior engineers. Competitive compensation and a focus on wellbeing are included.
#J-18808-Ljbffr



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