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# Senior Conversation Designer - AI Experience

- **Company:** Tesco PLC
- **Location:** Welwyn Garden City, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, User-Centered Design, Website Wireframe, Chatbots, Large Language Models, Figma
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840633812-senior-conversation-designer-ai-experience

## About the Role

As a Senior Conversation Designer, you'll create AI-powered conversational experiences that help millions of customers shop better. Working within a multidisciplinary team, you'll design natural, engaging and personalised interactions while helping shape how generative AI is used across Tesco's digital products., * Experience designing conversational interfaces and chat experiences

 * Experience working with large language models and conversational AI
 * Strong user research and usability testing skills
 * A solid understanding of conversation design principles and best practices
 * Excellent writing, tone of voice and communication skills
 * Strong attention to detail and consistency across complex user journeys
 * A customer-centred approach to solving problems
 * Experience working with cross-functional product teams
 * The ability to manage multiple projects and stakeholders
 * An interest in AI, emerging technologies and industry trends
 * A good understanding of accessibility and inclusive design principles, * Experience designing end-to-end digital product experiences
 * Experience creating wireframes, flows and prototypes in Figma
 * Experience working on large-scale customer-facing digital products
 * Experience planning and supporting user research activities
 * Experience testing and refining experiences during implementation
 * Knowledge of user-centred design methodologies and practices

## Description

* Designing conversational experiences and conversation flows from concept to delivery
 * Training and refining large language models to align with Tesco's brand and tone of voice
 * Creating prototypes and mock-ups to test and communicate ideas
 * Researching customer needs and behaviours to improve experiences and personalisation
 * Testing, validating and iterating conversational experiences using customer feedback and analytics
 * Identifying opportunities to introduce generative AI across products and services
 * Collaborating with designers, researchers, product managers and engineers
 * Supporting user research activities and applying insights to design decisions
 * Defining and promoting conversation design best practices
 * Contributing to design systems, standards and ways of working
 * Helping build AI and conversation design capability across the wider team


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