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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Service Transformation (Customer Service) Senior Manager - **Company:** PwC - **Location:** Greater London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, SAP (Applications), SAP Business Suiteing, SAP CS, SAP Materials Management, SAP Plant Maintenance, SAP Sales and Distribution, Data Streaming, SAP S/4HANA, Data Management, Sap Extended Warehouse Management - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2842877292-sap-service-transformation-customer-service-senior-manager ## About the Role * You have led multiple end-to-end SAP Customer Service transformation programmes. * You have deep functional expertise across service request management, service orders, installed base, equipment, service contracts, warranty management, repairs, returns, spare parts, field service, service confirmation and service billing. * You can facilitate fit-to-standard design discussions, challenge unnecessary customisation and translate service, customer experience and operational requirements into practical SAP-enabled solutions. * You understand the master data dependencies that enable effective service delivery. * You understand SAP's latest Service innovations, including SAP Business AI, Joule and clean-core architecture. * You build trusted relationships with Service, Operations and Customer Experience leaders. * You enjoy leading multidisciplinary teams and developing future consultants. * You have experience supporting business development through discovery engagements, proposals and executive presentations. * You're passionate about helping clients transform service operations through technology and innovation. ## Description * Lead SAP Customer Service / Service Transformation workstreams across complex SAP S/4HANA programmes, partnering with Service, Operations, Customer Experience, Commercial and Finance leaders to modernise service operations and improve customer outcomes. * Design integrated service solutions across service request management, service orders, installed base, equipment, service contracts, warranty management, repairs, returns, spare parts, field service, service confirmation and service billing, aligned to SAP best practice and clean-core architecture principles. * Own the design of key service integration points across SAP Service, SD, MM, EWM/WM, Finance, Asset Management/PM, Field Service and customer engagement platforms, including spare parts fulfilment, returns, repair logistics, warranty claims, service billing, revenue postings and customer communications. * Facilitate business design workshops, translating service strategies into scalable SAP solutions. * Lead service master data design activities, working closely with business data owners and the Data stream to define data ownership, standards, cleansing rules, enrichment requirements and validation approach across customer service, installed base, warranty, contract and field service processes. * Collaborate across functional, Business Change, Data and AI teams to deliver integrated transformation outcomes across service operations. * Help clients unlock the value of SAP Business AI, Joule and intelligent technologies to improve service delivery, workforce productivity and customer satisfaction. * Support strategic pursuits through discovery workshops, solution shaping, proposals and executive presentations. * Coach consultants whilst helping shape the continued growth of PwC's SAP Service Transformation capability. ## About PwC When you work with PwC's Engineering, you work with builders who live and breathe advanced software-building techniques. AI-native by design and outcomes-driven, we execute at speed and at scale. We build the technology that powers modern business, from core cloud platforms to data and AI, from digital products to modern operations. We architect and orchestrate your cloud, AI, and data into one intelligent, evolving system — so you're built for what's next, not just what's now, with confidenc... **Industries:** Consulting [Company profile](https://www.wearedevelopers.com/companies/136-pwc) ### More Jobs at PwC - [Microsoft D365 ERP (F&O) AI/Copilot Functional Consultant - Senior Associate](https://www.wearedevelopers.com/jobs/ext/3034248-microsoft-d365-erp-f-o-ai-copilot-functional-consultant-senior-associate) - [Guidewire AI Developer, Senior Associate](https://www.wearedevelopers.com/jobs/ext/3036252-guidewire-ai-developer-senior-associate) - [Microsoft D365 ERP (F&O) AI/Copilot Functional Consultant - Senior Associate](https://www.wearedevelopers.com/jobs/ext/3034176-microsoft-d365-erp-f-o-ai-copilot-functional-consultant-senior-associate) - [Tax Technology - Data and AI - Manager](https://www.wearedevelopers.com/jobs/ext/3032079-tax-technology-data-and-ai-manager) - [Microsoft D365 ERP (F&O) AI/Copilot Functional Consultant - Senior Associate](https://www.wearedevelopers.com/jobs/ext/3034667-microsoft-d365-erp-f-o-ai-copilot-functional-consultant-senior-associate) ## Related Videos - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [When AI Runs the Business: The Reality of Enterprise-Wide Automation](https://www.wearedevelopers.com/videos/100124-when-ai-runs-the-business-the-reality-of-enterprise-wide-automation) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [Turning People Strategy into a Transformation Engine](https://www.wearedevelopers.com/videos/1755-turning-people-strategy-into-a-transformation-engine) - [Leveraging Server-Sent Events (SSE) for Efficient Data Streaming in UI Development](https://www.wearedevelopers.com/videos/905-leveraging-server-sent-events-sse-for-efficient-data-streaming-in-ui-development) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)