> Markdown version of [/jobs/ext/2797063-engineering-operations-support-lead](https://www.wearedevelopers.com/jobs/ext/2797063-engineering-operations-support-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineering Operations Support Lead - **Company:** CBRE, Inc. - **Location:** Greater London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook, Document Management Systems, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Smartsheet - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2842878651-engineering-operations-support-lead ## About the Role This is a senior position requiring someone who can hit the ground running: confident in leading day-to-day back of house and administration functions, capable of directly managing a Technical Coordinator, and self-motivated enough to drive continuous improvement without close supervision., * 5+ years' experience in a similar technical or critical engineering environment, with the ability to work at pace and with precision. * Proven line management experience, including the ability to manage individuals who may be resistant to change. * Advanced proficiency across the Microsoft Office suite: Excel, Teams, Outlook and PowerPoint. * Experience working with Smartsheet or similar workflow/planning tools. * Strong financial administration skills, including invoice management and purchase order processing. * Excellent written and verbal communication skills, with the ability to liaise effectively across operational and client-facing teams. * Demonstrable experience planning, coordinating and reviewing technical detail in a structured environment., * Proactive, self-motivated and a genuine self-starter - comfortable taking ownership without needing close supervision. * Exceptional attention to detail: accuracy matters in a regulated, critical environment. * A natural team player with strong interpersonal skills who actively brings people together. * Collaborative by instinct, with a track record of acting as the connective tissue within a technical team. * Confident and credible: someone colleagues and stakeholders trust to get things done. ## Description The Engineering Operations Support Manager is a pivotal role within CBRE's engineering operations team, supporting delivery of hard FM services on a leading financial services account across the UKI region. Acting as the operational glue that holds the team together, this person will bring clarity, pace and structure to a complex, fast-moving environment - ensuring that subcontractor management, compliance administration, work order oversight and financial processes all run smoothly and accurately., Subcontractor Management * Own and manage the 365-subcontractor planner, ensuring full coverage and accuracy. * Plan and coordinate all third-party subcontractor planned and reactive activity across the UKI region. * Manage third-party service reports, liaising with the operational team to ensure timely review and close-out. * Provide comprehensive administrative support for all third-party vendors operating across UKI region. * Raising of all corrective maintenance work orders following planned subcontractor service visits. Work Order & Compliance Oversight * Oversee performance management of all work orders - reactive, PPM and corrective maintenance - for both self-delivered and subcontracted works. * Administrative support with CBRE eLogbook and associated compliance documentation. * Support the coordination and collation of technical reporting for the account. * Ownership for raising all Service Now Change Requests for critical works across the UKI region. * Raising of Authority to Access (ATA) requests for UKI via the existing Smartsheet process * Support the raising of reactive and planned maintenance purchase order requests. * Ownership of the ATA Smartsheet system from a technical and administrative perspective. Financial Coordination * Manage subcontractor invoice processing and receipting, ensuring timely payment aligned with works completion, covering planned and reactive works. * Operational management of Transaction budget tracking and reporting. * Ordering of all materials, consumables, uniform etc. Team Administrative Support * Administration of CBRE Engineering SharePoint system, as well as providing oversight of document management and quality assurance. * Oversee management of CBRE and customer-issued IT equipment across engineering team. * Support with the management and coordination of training, including ownership of the training matrix. * Support with ad hoc HR topics across engineering team and wider CBRE teams on the account as/when necessary. * Support operations team with payroll submissions and ad hoc payroll queries. Team Leadership & Coordination * Directly line-manage the Technical Coordinator, providing clear direction, support and performance management. * Coordinate and manage the team's daily activities: establish work schedules, assign tasks, set and track deadlines. * Mentor and coach direct reports, assisting with coordination and administration of training and development activity. * Identify, troubleshoot and resolve day-to-day and moderately complex operational issues within existing systems and processes. ## Related Videos - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Hidden efficiency - How to enable your non-engineers as a CTO](https://www.wearedevelopers.com/videos/1412-hidden-efficiency-how-to-enable-your-non-engineers-as-a-cto) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)