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# Product Support Engineer

- **Company:** Spectrum IT Recruitment
- **Location:** Fareham, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, XMLSpy, Microsoft Azure, C Sharp (Programming Language), Software Debugging, DevOps, Internet Information Services (IIS), JSON, Microsoft Visual Studio, Microsoft SQL Server, Software Engineering, SQL Databases, Postman, Git
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2845700080-product-support-engineer

## About the Role

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you., * Commercial experience in application/software support

 * Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
 * Strong problem-solving and analytical skills
 * Excellent communication (technical * non-technical)
 * High attention to detail and organisation
 * Self-motivated with a willingness to learn

Highly Desirable:

 * Knowledge of Agile, DevOps, and software lifecycle
 * Understanding of APIs
 * Experience with tools like Postman or XMLSpy
 * Familiarity with Visual Studio, Azure DevOps, Git

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## Description

* Providing technical support and resolving application issues within agreed SLAs
 * Troubleshooting and managing client tickets from start to resolution
 * Working closely with stakeholders, analysts, and developers
 * Communicating clearly with clients and delivering excellent customer service
 * Gathering requirements for system changes (RFCs) and supporting their delivery
 * Testing, documenting, and supporting application updates
 * Assisting with debugging and implementing improvements (training provided)
 * Contributing to team development and continuous improvement initiatives


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