> Markdown version of [/jobs/ext/2797295-senior-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2797295-senior-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Support Engineer

- **Company:** MFK Recruitment
- **Location:** Cambridge, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Active Directory, Audio Video Distribution, Microsoft Azure, Backup Devices, Computer Networks, Firmware, Hyper-V, Microsoft Software, Systems Integration, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Office365, Sonicwall, Firewalls (Computer Science), Amazon Relational Database Service, Fortinet, Veeam, Cisco, Vmware
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840675518-senior-it-support-engineer

## About the Role

They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!), We're seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients' sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload., * MSP experience or support in a customer-focused environment.

 * Strong verbal and written communication skills.
 * Active Directory and GPO management.
 * Exchange administration experience.
 * Proficiency with Microsoft technologies.
 * Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
 * Over 5 years in a technical helpdesk role.
 * Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
 * Backup solutions: Azure, Veeam.
 * Virtualisation: Hyper-V, VMware, AVD, RDS.
 * Deep understanding of O365 and MFA.
 * Ability to resolve complex networking queries.

## Description

To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.

 * Serve as escalation point for Level 1 & 2 engineers' technical queries.
 * Deliver project work as assigned by the Head of Project Management.
 * Coordinate as a team and communicate effectively during high-risk outages or security incidents.
 * While regular call answering isn't expected, you may be placed in the 3rd tier phone queue during busy times.
 * Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
 * Collaborate with other engineers to improve and innovate services.
 * Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
 * Regular visits to client sites around Cambridge are required.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)