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# IT Support Specialist - Onsite

- **Company:** Chimes
- **Location:** Exton, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Microsoft Office, Network Connections, Information Technology, User Administration
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2845713902-it-support-specialist-onsite

## About the Role

* Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
 * Experience troubleshooting and supporting end-user hardware and software.
 * Basic understanding of network connectivity troubleshooting., * 1-2 years of experience in a technical support or similar role.
 * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

## Description

* Technical Support:
 * Respond promptly, professionally, and proactively to incoming service requests.
 * Deliver help desk support for end-user hardware, software, and connectivity.
 * Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
 * Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
 * Record all work and communication in the ticketing system for accurate tracking and reporting.
 * Training and Development:
 * Conduct user training as needed to enhance understanding and usage of IT systems and tools.
 * Professional Responsibilities:
 * Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
 * Participate in in-service training, staff meetings, and other professional development opportunities.
 * Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.
 * Organizational Values and Additional Duties:
 * Serve as a positive role model for colleagues and individuals served.
 * Adhere to organizational policies and procedures while promoting professionalism.
 * Perform other duties, responsibilities, and special projects as assigned.


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