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# 1st Line Engineer

- **Company:** PLATINUM RECRUITMENT
- **Location:** Wimborne Minster, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2845713395-1st-line-engineer

## About the Role

We're seeking a motivated 1st Line IT Support Engineer to join a dynamic team in Dorset. If you're passionate about IT, eager to develop your technical skills, and enjoy delivering outstanding customer service, this role offers a fantastic entry point into the IT and telecoms industry., * Enthusiastic about IT support and customer service

 * Good understanding of Windows, Microsoft 365, and network basics preferred
 * Confident in troubleshooting hardware and software issues
 * Able to work accurately under pressure and meet deadlines
 * Full UK driving license and a proactive, 'can do' attitude
 * Previous experience in a helpdesk or managed service environment is advantageous

## Description

* Provide 1st Line diagnosis and resolution, aiming for high first-time fix rates
 * Respond to technical issues via telephone, email, and service portals, escalating when necessary
 * Manage your workload to meet SLAs and customer expectations
 * Log and handle all service tickets accurately throughout their lifecycle
 * Build strong relationships with clients through professional and timely support
 * Maintain clear documentation using ticketing systems and knowledge bases


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