> Markdown version of [/jobs/ext/2797673-responsable-genesys-cloud](https://www.wearedevelopers.com/jobs/ext/2797673-responsable-genesys-cloud). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Responsable, Genesys Cloud

- **Company:** Jobtailor
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Genesys, Multiplatform
- **Published:** September 8, 2026
- **Apply:** https://www.buscojobs.com.es/responsable-genesys-cloud-en-madrid-ID-369460392

## About the Role

Experiencia en Administración del entorno de Genesys Cloud.
Experiencia en entornos de contact center.
Conocimientos de arquitectura de un sistema de telefonía de contact center.
Capacidad para solucionar problemas complejos y realizar ajustes de rendimiento en el sistema de telefonía.
Experiencia en modificación y parametrización de sistemas de telefonía en entornos multiplataforma.
Familiarizado con la arquitectura de IVR y menús telefónicos.
Tener experiencia en integraciones con otros sistemas.
Core Competencies
Demonstrates expertise in managing and optimizing the Genesys Cloud platform, ensuring seamless integrations and performance enhancements.
Proficient in training users and collaborating across departments to implement effective technological solutions.

## Description

Gestionar la plataforma Genesys Cloud para garantizar su correcto funcionamientoConfigurar y mantener las integraciones con otras herramientas y sistemas de la empresaSupervisar y optimizar el rendimiento del sistema, identificando posibles mejorasColaborar con otros departamentos para implementar soluciones tecnológicas basadas en Genesys CloudCapacitar a los usuarios internos en el uso adecuado de la plataformaRequirementsExperiencia en Administración del entorno de Genesys Cloud.Experiencia en entornos de contact center.Conocimientos de arquitectura de un sistema de telefonía de contact center.Capacidad para solucionar problemas complejos y realizar ajustes de rendimiento en el sistema de telefonía.Experiencia en modificación y parametrización de sistemas de telefonía en entornos multiplataforma.Familiarizado con la arquitectura de IVR y menús telefónicos.Tener experiencia en integraciones con otros sistemas.Core CompetenciesDemonstrates expertise in managing and optimizing the Genesys Cloud platform, ensuring seamless integrations and performance enhancements.Proficient in training users and collaborating across departments to implement effective technological solutions.Highest-signal resume keywordsGenesys Cloud AdministrationContact Center Environment ExperienceTelephony System Architecture KnowledgeIVR Architecture FamiliaritySystem Integration ExperienceATS Optimization KeywordsHard SkillsPerformance OptimizationProblem SolvingSystem ParameterizationMultiplatform Environment ExperienceTelephony System AdjustmentsSoft SkillsCollaborationUser Training#J-*****-Ljbffr


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform)
- [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse)

## Related Articles

- [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)