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# Technical Support Specialist

- **Company:** Novanta Inc.
- **Location:** Barcelona, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Command-Line Interface, Computer Networks, Domain Name System (DNS), Networking Hardware, IP Addressing, Subnetting, Virtual Private Networks (VPN), LiveChat, Routing, Radio-Frequency Identification, PuTTY, Salesforce.Com, Network Routers, Firewalls (Computer Science), OpenSSH, Information Technology, Zendesk
- **Published:** September 8, 2026
- **Apply:** https://novanta.wd5.myworkdayjobs.com/Novanta-Careers/job/Barcelona-Spain---Keonn/Technical-Support-Specialist_R009635

## About the Role

* Previous experience in technical customer support or IT helpdesk roles at least 2 years.
 * Engineering degree, ideally in Computer Science, Telecommunications, or Electronics.
 * Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).
 * Familiarity with common networking concepts: IP addressing, subnets, DNS, routing, and VPNs.
 * Comfortable using terminal/command line tools (e.g., PuTTY, OpenSSH, etc.).
 * Previous knowledge of RFID UHF technology is a plus.
 * Proficiency in English. Native Spanish language (or proficiency). Catalan is preferred.
 * Strong communication skills and ability to explain technical concepts to non-technical users.
 * Ability to work collaboratively in a team environment and remain calm under pressure.
 * Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
 * Willingness to work in a hybrid environment (30% telework is possible).

## Description

The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty., * Respond to customer inquiries via phone, email, live chat in a timely and professional manner.

 * Troubleshoot customer issues and provide accurate, efficient solutions.
 * Solve incidents related to HW (mostly electronic devices) and SW.
 * Escalate complex cases to relevant departments when necessary.
 * Log and track support tickets, ensuring proper documentation of interactions.
 * Gather customer feedback and share insights to improve services and processes.
 * Collaborate closely with product development team and customer success engineers.
 * Stay informed about company products, services, policies, and promotions.
 * Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.


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