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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Engineer I (IT Support) - **Company:** Flywire Advantage - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Apple Mac Systems, JIRA, Bash Shell, Software as a Service, Databases, Data Integrity, Identity and Access Management, Information Technology Operations, Python (Programming Language), Knowledge Management, Network Troubleshooting, Windows PowerShell, Workflow Management Systems, Scripting, Enterprise Software Applications, Okta, Workspace ONE, Information Technology, Slack, Casper Suite, Gsuite - **Published:** September 8, 2026 - **Apply:** https://eurojobs.com/jobs/26639111/apply ## About the Role Location & Availability : Must reside in or be able to commute daily to our Valencia office. Language Proficiency : Fluent spoken and written English (B2+/C1) for daily collaboration with global teams. Experience : 3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company. OS & Hardware Expertise : Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments. SaaS Administration : Demonstrable administrative experience with Okta, Google Workspace, Slack, and Jira. Logistics & Asset Management : Hands-on experience managing IT hardware lifecycles, inventory control, and vendor relationships., MDM Knowledge : Experience with MDM platforms (Jamf, Iru, Workspace One, or similar). Automation & Scripting : Interest or experience with workflow builders (e.g., Okta Workflows), APIs, or scripting languages (Bash, PowerShell, Python) to eliminate repetitive tasks. AI Tooling & Knowledge Management : Familiarity or high motivation toward leveraging AI-driven IT support bots, smart ticketing routing, and structured documentation. Compliance Standards : Practical understanding of security frameworks like SOC2 or ISO 27001. ## Description based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team. In this role, you will be the face of IT for our vibrant Valencia Hub , providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will troubleshoot daily operational issues, document common fixes, and contribute to ongoing automation and self-service initiatives. You will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment. Work Mode Note :This role is primarily office-based in Valencia, combining in-person employee engagement and physical IT asset management with high-impact global projects., Operational & L1 Technical Support : Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), network issues, analysing incoming problems and escalating when necessary. SaaS Stack Administration : Manage identities, access, and security configurations within Flywire's primary platforms: Google Workspace, Okta, Slack, Jira… among others. Process Evolution & AI Readiness : Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting. Asset Lifecycle & Physical Logistics : Autonomously manage end-to-end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero-touch deployments). Maintain 100% data integrity in our global asset database. Access Governance & Security : Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR), enforcing strict IAM protocols across enterprise applications. Cross-Functional Global Synergy : Collaborate directly with global Corporate IT, CPE, and Infrastructure teams to execute infrastructure updates and align on-site operations with global standards. ## Related Videos - [Your next 10x engineer isn't in your city. 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