> Markdown version of [/jobs/ext/2799795-hosting-support](https://www.wearedevelopers.com/jobs/ext/2799795-hosting-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hosting Support - **Company:** Wpmu Dev - **Location:** Belgium (Remote available) - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Bash Shell, Ubuntu (Operating System), Command-Line Interface, Linux, DevOps, Domain Name System (DNS), Internet Hosting Service, Issue Tracking Systems, Linux System Administration, MySQL, Nginx, Node.Js, Web Hosting Services, WordPress - **Published:** September 9, 2026 - **Apply:** https://wpmudev.com/career/hosting-support/ ## About the Role * Essential attributes and experience required: * Proven experience troubleshooting WordPress websites, with a strong understanding of themes, plugins, and the WordPress ecosystem. * Solid knowledge of PHP and MySQL, and familiarity with troubleshooting applications built with Node.js. * Experience administering and supporting Linux-based environments, preferably Ubuntu. * Comfortable working with the command line and diagnosing issues within NGINX-based hosting environments. * Strong understanding of DNS, SSL certificates, email deliverability, and web hosting infrastructure. * Excellent written communication skills in English, with the ability to explain technical concepts clearly and professionally. * Strong analytical thinking and problem-solving skills, with a methodical approach to troubleshooting. * Demonstrated ownership, accountability, and a proactive approach to resolving issues. * Ability to work independently, manage priorities effectively, and thrive in a remote-first environment. * Basically, our hardworking customers should be able to relax knowing that their sites are in the best possible hands! SKILL-SET WordPress, WordPress themes, WordPress plugins, Linux, Ubuntu, Bash, NGINX, PHP, MySQL, DNS, SSL certificates, web hosting ## Description Who wants to work with a company that has created some of the world's most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading. We're looking for incredible people to join our pretty awesome team. You'll be self-motivated, a real go-getter, a coding connoisseur. Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you! Our team works in shifts, aiming to provide 24/7 coverage to our customers. We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times * 05:00 pm UTC - 01:00 am UTC So far, so good? Awesome, keep reading! As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments. Responsibilities * Provide timely and professional support to customers through ticketing systems and community forums. * Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services. * Perform in-depth investigations to identify root causes and deliver effective, long-term solutions. * Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks. * Analyze server, application, and website logs to diagnose technical issues and optimize performance. * Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team. ## Related Videos - [Kill Your WordPress. Ship in Minutes. 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