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# Platform Support Engineer (L3) UCaaS & Connectivity

- **Company:** Dstny
- **Location:** Zaventem, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, VoIP, Cloud Computing, Domain Name System (DNS), IP Pbx, Python (Programming Language), Network Security, Networking Basics, Routing, Windows PowerShell, Systems Integration, Wi-Fi Technology, Scripting, Computer Network Technologies, Firewalls (Computer Science)
- **Published:** September 9, 2026
- **Apply:** https://www.careerjet.be/jobad/be7280d39ea0f81bfdaa92e9e0091c6ca2

## About the Role

Core Skills & Mindset
1-3 years of experience or a relevant technical degree (networking, IT, telecom, etc.)
Understanding of:
Networking fundamentals (IP, DNS, routing basics)
VoIP or telephony concepts
Strong interest in cloud communication and connectivity technologies
Analytical mindset and eagerness to solve problems
Willingness to learn and grow in a fast-paced technical environment
Good communication skills and ability to explain issues clearly
Nice to Have
Exposure to Microsoft Teams, VoIP, or networking environments
Scripting or automation interest (e.g., PowerShell, Python)
Certifications like CCNA or ITIL (or willingness to pursue them)

## Description

We are looking for a motivated Platform Support Engineer to join our L3 support organization and grow into a key technical contributor within our UCaaS and connectivity platforms. This role is ideal for someone early in their career who has a solid technical foundation and a strong willingness to learn. You will work closely with experienced L3 and L2 engineers, supporting daily operations, troubleshooting incidents, and gradually building expertise in modern communication and network technologies.
What You'll Do
Support & Troubleshooting
Act as 3rd line for incidents related to UCaaS and connectivity services
Assist in troubleshooting issues related to:
Cloud telephony (VoIP / SIP)
Microsoft Teams integrations
Connectivity (routing, switching, WiFi)
Network security (firewalls, access)
Escalate complex issues to senior engineers or group engineering with clear documentation and analysis
Follow incident management processes and contribute to timely resolution
Learning & Development
Build knowledge of platforms such as Cloud IPBX, CRM integrations, and SDWAN
Learn from Level 2 / Level 3 engineers through hands-on support and mentorship
Learn from group engineering teams to bring back skills needed for our local support environment
Actively develop troubleshooting skills and technical understanding
Documentation & Knowledge Sharing
Contribute to internal documentation (how-to guides, troubleshooting steps)
Keep tickets and incident reports clear and well-structured
Help improve the team knowledge base over time
Operational Support
Assist with routine operational tasks and monitoring
Support system checks and health monitoring
Identify recurring issues and flag them to senior engineers


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