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# IT-Supporter/in 1st & 2nd Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Databases, Remote Infrastructure Management, SQL Databases, Systems Integration
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=80451

## About the Role

Abgeschlossene Ausbildung zum Fachinformatiker/in Systemintegration oder vergleichbare Qualifikation Erste Berufserfahrung im IT-Support Fundierte Kenntnisse der gängigen Hard- und Software sowie Kenntnisse im Umgang mit SQL-Datenbanken wünschenswert Hohe Kunden- und Serviceorientierung Flexibilität und Belastbarkeit

## Description

Durchführung des 1st und 2nd Level Supports telefonisch, per E-Mail oder Fernwartung Erarbeitung von Lösungen im Bereich Netzwerk und Datenbanken Weiterleitung von Störungen an den 3rd Level Support Unterstützung des Kunden bei Installationen Weitergabe von Kundenfeedback und Optimierungsvorschlägen an die Entwicklungsabteilung


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