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# IT-Support Engineer - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=157991

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder abgeschlossenes Informatikstudium Erste Berufserfahrung in dem oben beschriebenen Aufgabengebiet Gute Englischkenntnisse in Wort und Schrift Präzise und lösungsorientierte Arbeitsweise sowie ein hohes Maß an Service- und Kundenorientierung

## Description

Telefonische und schriftliche Annahme, Qualifizierung und Koordination von Supportanfragen, sowie die proaktive Nachverfolgung der offenen Tickets Dokumentation der identifizierten bzw. entwickelten Lösung und Erstellung der entsprechenden Dokumentation im Ticket-System Betreuung und Durchführung von Installation der Hardware sowie Software Pflege der Hard- und Software-Ausstattung


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