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# Specialist Technical Support - Level 3 (Network)

- **Company:** West Mercia Police
- **Location:** Worcester, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Hyper-V, Virtual Private Networks (VPN), Routing, Remote Access Technology, Citrix Netscaler, Vmware
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2850546765-specialist-technical-support--level-3-network

## About the Role

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

## Description

The main purpose of the Specialist Technical Support - Level 3 (Network) role will be working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

CCNA Certification

Routing and Switching

VPN

Remote Access Solutions

Security Awareness

Citrix NetScaler

Zscaler

SDWAN

Web Proxies

VMWare/Hyper-V

 * The Specialist Technical Support - Level 3 (Network) role is a hybrid (mix of home & office working)
 * The base salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)
 * Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post


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