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# First Line Support Engineer - Leading UK Technology Provider

- **Company:** IP PEOPLE LTD
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Windows Servers, Private Cloud Environment, CheckMK, HybridCloud
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2845700619-first-line-support-engineer--leading-uk-technology-provider

## About the Role

You'll thrive in this role if you are:

 * Self-motivated and proactive
 * Customer-focused with excellent communication skills
 * Dynamic, positive and eager to develop
 * Passionate about IT, problem-solving and technology

Experience in an IT support position is beneficial, but not essential. A strong work ethic, willingness to learn and genuine interest in IT are what matter most. You'll receive structured training, mentoring, and opportunities to gain further certifications.

## Description

This is a great opportunity to work within a secure, mission-critical environment, supporting public and private cloud platforms, secure infrastructure, backup and monitoring services, unified communications environments, and blue-light telecoms systems. You'll gain exposure to modern and legacy technologies while developing your skills in a high-performing, supportive team., As a First Line Support Engineer, you'll be the first point of contact for technical incidents across a broad range of technologies, handling issues end-to-end.

You will work across platforms including secure infrastructure, hybrid cloud, unified telecoms, and blue-light service environments, with responsibilities such as:

 * Troubleshooting and resolving hardware, software, voice, network and cloud-related issues
 * Supporting systems across public cloud, private cloud, and secure hosted environments
 * Monitoring critical systems using tools such as CheckMK, Virsae and SBC monitoring
 * Managing and updating backup, patching and monitoring services
 * Working with technologies such as:
 * Windows OS, Windows Server, Active Directory
 * Producing RCA and outage documentation
 * Liaising with 2nd/3rd line engineers and external partners
 * Maintaining strong communication with customers throughout each incident lifecycle


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