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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Services Analyst - **Company:** New Look - **Location:** Weymouth, UK - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Services, JIRA, Microsoft Azure, Business Software, Software as a Service, Cloud Computing, Cyber Security, Data Infrastructure, Oracle (Applications), Windows PowerShell, Power BI, SQL Databases, Batch Scripting, Scripting, Enterprise Integration, Data Management, Tools for Reporting, Servicenow, Databricks - **Published:** September 9, 2026 - **Apply:** https://www.collegerecruiter.com/job/2842869793-applications-services-analyst ## About the Role * Experience supporting enterprise business applications within a complex IT environment. * Experience supporting Retail applications, ideally including Point of Sale solutions such as Enactor, and merchandising/master data platforms such as Oracle Retail (RMS). * Experience supporting cloud-hosted and SaaS applications and working with third-party managed service providers. * Good understanding of Incident, Problem, Change and Release Management principles. * Experience investigating enterprise integrations, APIs, scheduled processing, batch jobs and reporting feeds. * Scripting skills (e.g. PowerShell, SQL, Windows batch scripts) to support monitoring, automation and troubleshooting activities. * Familiarity with Microsoft Azure, cloud platforms or enterprise integration technologies would be advantageous. * Exposure to modern data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial. * Experience using IT Service Management tools such as ServiceNow or Jira. * ITIL Foundation certification or equivalent experience (desirable). * Strong analytical and problem-solving skills with the ability to investigate complex technical issues. * Excellent communication and stakeholder management skills, with the ability to work effectively across technical teams, suppliers and business stakeholders. * A proactive, customer-focused approach with a passion for continual service improvement and operational excellence. ## Description This is a customer-focused role within the Application Services team, responsible for the operational support and continual improvement of New Look's Retail, Corporate and Trading application estate. You will play a key role in ensuring business-critical applications remain available, resilient and fit for purpose by investigating complex application issues, restoring service and supporting business operations. Working across a diverse application landscape - including Oracle Retail (RMS), Enactor Point of Sale (POS), third-party managed services (e.g. Edenred, Worldpay, EV Cargo, CGS), enterprise integration and reporting platforms, and cloud-hosted and SaaS business applications - you will be responsible for investigating application issues, coordinating service restoration, supporting production changes and ensuring services continue to meet business needs. As New Look continues to modernise parts of its technology estate, you'll also support applications and integrations delivered through cloud platforms and enterprise data services, working with technologies such as Microsoft Azure, enterprise APIs and modern data platforms where relevant. You'll work closely with the Service Desk, business stakeholders, Project Delivery, Infrastructure, Cyber Security, Data & BI teams and third-party suppliers, ensuring services are transitioned effectively into Business-as-Usual, supplier performance is actively managed, and continual service improvements are delivered to support New Look's technology strategy. Standard hours are 37.5 per week. Additional hours and participation in an out-of-hours support rota may be required to fulfil business needs, * Provide Application Services support for Retail, Corporate and Trading applications, investigating incidents and service requests escalated by the Service Desk. * Build an understanding of the business and supported applications to enable the identification and resolution of complex operational issues. * Investigate and resolve application incidents, coordinating internal technology teams and third-party suppliers where required. * Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle. * Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly as possible. * Support the transition of new applications, enhancements and projects into Business-as-Usual, ensuring operational readiness, knowledge transfer and support documentation are completed. * Triage and elevate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle. * Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations. * Investigate application, integration, reporting feed and performance issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes. * Support Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira). * Build effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings to ensure agreed service levels are achieved. * Support cloud-hosted and SaaS applications, working with suppliers to maintain service availability, resilience and performance. * Maintain application support documentation, operational procedures, knowledge articles and service ownership information. * Identify opportunities to improve application stability, automate repetitive operational activities, strengthen monitoring and observability, and enhance overall service resilience. * Support business-critical trading events, seasonal activities and new store readiness to ensure technology services remain available during key trading periods. ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [JavaScript? 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