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# Service Desk Manager - Lead IT Support & Service Excellence

- **Company:** JNC Recruitment Limited
- **Location:** Greater London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2842875646-service-desk-manager-lead-it-support--service-excellence

## About the Role

The role focuses on improving incident, problem and request management, reporting, and accountability for tooling and assets. Excellent communication and the ability to influence senior stakeholders are essential.
#J-18808-Ljbffr

## Description

London-based organisation is actively seeking a Service Desk Manager for a permanent, hybrid role in central London. The successful candidate will lead a mixed Windows and Mac OS environment, drive service excellence and work with key stakeholders across the business.


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