> Markdown version of [/jobs/ext/2801310-l2-support-engineer](https://www.wearedevelopers.com/jobs/ext/2801310-l2-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 Support Engineer - **Company:** NCR Corporation - **Location:** Bath, UK - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apache HTTP Server, Bash Shell, Cluster Analysis, CouchDB, Dynamic Host Configuration Protocol, Linux, RAID, File Systems, Domain Name System (DNS), Perl (Programming Language), Instant Messaging Technology, Internet Protocol, Python (Programming Language), Linux Servers, Logical Volume Manager, Nagios, Routing, Windows PowerShell, Ruby, Shell Script, Ceph (Software), Microsoft Power Automate, CheckMK, Firewalls (Computer Science), Kubernetes, ZFS File System, Docker - **Published:** September 9, 2026 - **Apply:** https://www.collegerecruiter.com/job/2856376504-l2-support-engineer ## About the Role The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems Good understanding of core internet technologies - Routing/Switching, DNS, DHCP, firewalls Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations. Strong analytical skills with proven problem-solving ability. Demonstrated willingness to learn and apply new technology., * Nagios * CheckMK * Apache CouchDB * Kubernetes/Docker * AI Technologies/Microsoft Copilot * GCP/AWS * Windows operating systems * Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc) * Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc) ## Description Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath. You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world. This is a shift-based role, which will join our 24 x 7 shift pattern - "4 on 4 off, daylight hours., * Answering emails, calls and online chat in a positive and friendly manner. * Creating a record of each customer problem and spot trends when applicable. * Deliver technical IT support as required to our diverse client base * Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team * Management of Windows and Linux server operating systems * Assisting our partners and customers with deploying the SDS software * Patching and updating the operating systems and SDS software on SDS Appliances * Fulfilling IT maintenance tasks scheduled by other team members. * Promote and provide support for new products and technologies. * Managing corporate IT desktop and laptops * Onboarding new employees: laptop setup, account creation and new user orientation * Maintain an up-to-date knowledge of our products, technologies, and our competitors. * Maintain high customer satisfaction ratings that meet company standards ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Coffee with Developers: David Heinemeier Hansson](https://www.wearedevelopers.com/videos/875-coffee-with-developers-david-heinemeier-hansson) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Coroutine explained yet again 60 years later](https://www.wearedevelopers.com/videos/690-coroutine-explained-yet-again-60-years-later) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)