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# Server and Storage Field Engineer

- **Company:** CMD Recruitment
- **Location:** Greater London, UK
- **Experience:** Expert
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Network Troubleshooting, Information Technology, Cisco
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2854916602-server-and-storage-field-engineer

## About the Role

* Experience in: Server, Storage & Network devices.
 * Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
 * Previous experience of working within the IT Maintenance Services Industry.
 * Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
 * Must have strong written and verbal communication skills
 * Strong organisational skills.
 * Must be flexible to work outside of core business hours where business needs require.
 * Ability to plan and prioritise your own workload
 * This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role

## Description

Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.

Role and responsibilities

 * Triaging and resolving customers Server, Storage & Network issues
 * Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
 * To receive, investigate, and respond to technical assistance requests
 * To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
 * To deal with general support
 * To be involved with pre-sales technicalities
 * To participate on regional 24/7 out of Hours Rota where required in line with business needs
 * To act as 'cover' engineer on Out of Hours when/if
 * To identify complex problems and review related information to develop and evaluate options and implement solutions
 * To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
 * To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
 * To maintain up to date technical knowledge and expertise in accordance with industry


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