> Markdown version of [/jobs/ext/280167-computer-help-desk-ii](https://www.wearedevelopers.com/jobs/ext/280167-computer-help-desk-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Help Desk II - **Company:** Centex - **Location:** Killeen, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, BASIC (Programming Language), Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, Software Engineering, TCP/IP, Windows Desktop, Wireless Networks, Wi-Fi Technology, Connectivity Problems, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Administration, User Accounts - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dab23b7bc722a271 ## About the Role Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, * High school diploma or equivalent required. * An Associate Degree in Information Technology, Computer Science, or a related field is preferred. * Two to four years of experience in help desk, desktop support, or end-user technical support roles. * Experience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues. * Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support. * Strong troubleshooting, communication, customer service, and documentation skills., * CompTIA A+ preferred. * Experience with ticketing systems, remote support tools, and basic asset management processes. * Experience supporting endpoint deployments, onboarding and offboarding tasks, or office technology rollouts. ## Description Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed. The role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations., * Respond to end-user support requests received by phone, email, ticketing system, or in person. * Troubleshoot and resolve Tier II issues involving Windows workstations, Microsoft 365 applications, printers, peripherals, and routine connectivity problems. * Support password resets, account access issues, software installation, profile setup, and basic user administration tasks. * Create, update, track, and close service tickets with clear notes regarding issues, actions taken, and final resolution. * Escalate unresolved or higher-risk issues to senior technical staff, vendors, or infrastructure teams as appropriate. * Assist with workstation imaging, deployment, moves, replacements, and new-user technology setup. * Provide users with guidance on the proper use of hardware, software, and self-service resources when available. * Support printers, scanners, mobile devices, conference room technology, and other standard office equipment. * Maintain accurate inventory records for assigned hardware and related IT assets. * Assist with routine patching support, software updates, preventive maintenance, and endpoint checks. * Develop or update user guides, knowledge base articles, and standard help desk documentation. Work Environment and Physical Requirements * Full-time, on-site position based in Killeen, Texas. * The standard schedule is Monday through Friday during normal business hours. * Occasional after-hours work may be required for maintenance, support coverage, or deployment tasks. * Ability to lift and move computer equipment and peripherals up to approximately 40 pounds. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)