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# Technicien support H/F

- **Company:** Hays
- **Location:** Le Mans, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Information Technology Operations, Gestionnaire Libre De Parc Informatique (GLPi)
- **Published:** September 9, 2026
- **Apply:** https://www.hays.fr/description-emploi/technicien-support-h-f-le-mans_1453947

## About the Role

* Expérience d'au moins 3 à 4 ans en support informatique (dont 2 ans minimum en toute autonomie sur un poste similaire)
 * Maitrise éprouvée des environnements Windows 10 / Windows 11 et de la suite Microsoft 365 (Outlook, Teams)
 * Pratique confirmée d'un outil de gestion de tickets (GLPI ou équivalent)
 * Permis B et véhicule personnel indispensables (déplacements réguliers entre les campus)

Les plus appréciés :

 * Titulaire d'un diplôme de niveau Bac +2 dans le domaine informatique
 * Expérience préalable au sein d'un établissement d'enseignement supérieur ou de formation

Qualités attendues :

 * Sens aigu du service client et excellente communication orale comme écrite
 * Autonomie, rigueur et très bonne gestion des priorités
 * Pédagogie, réactivité et proactivité sur le terrain
 * Excellente présentation et adaptabilité face aux divers interlocuteurs

## Description

* Assurer le support utilisateurs de niveau 1/N1+ en proximité et à distance
 * Diagnostiquer et résoudre les incidents matériels et logiciels
 * Installer, configurer et maintenir les postes de travail Windows
 * Accompagner et former les utilisateurs dans la prise en main de leurs outils informatiques
 * Gérer et prioriser les demandes ainsi que les incidents via l'outil de ticketing GLPI
 * Garantir le maintien en condition opérationnelle du parc informatique et anticiper les besoins du terrain


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