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# IT-Support - First Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Office Suite, Information Technology, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=373111

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erste Berufserfahrung im IT-Support oder Helpdesk von Vorteil
 * Kenntnisse in Windows-Betriebssystemen und gängigen Office-Anwendungen
 * Grundverständnis für Netzwerke, Hardware und Ticketsysteme
 * Sehr gute Deutschkenntnisse, Englisch mindestens gut
 * Kommunikationsstärke, Kundenorientierung und Problemlösungskompetenz

## Description

Annahme, Bearbeitung und Dokumentation von Störungen und Anfragen im IT-Helpdesk Erstlösung von Hard- und Softwareproblemen per Telefon, E-Mail und Remotezugriff Weiterleitung komplexerer Tickets an den Second Level Support Einrichtung und Verwaltung von Benutzerkonten, Zugriffsrechten und Endgeräten Unterstützung bei Rollouts und Installationen neuer IT-Systeme Erstellung von Anleitungen und Dokumentationen für Anwenderinnen und Anwender


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