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# IT-Supporter 1st Level - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=128151

## About the Role

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder Hochschulstudium der Informatik Erste Berufserfahrung im Bereich IT-Support Erfahrung im Umgang mit Ticketsystemen sowie Kenntnisse im Bereich der IT-Migrationen und IT-Rollouts Ausgeprägte Kunden- und Dienstleistungsorientierung, Selbständige und sorgfältige Arbeitsweise

## Description

Eigenständige Bearbeitung und Lösung von Störungen Erfassung und Bearbeitung von eingehenden Tickets sowie deren Klassifikation und Zusammenstellung aller relevanten Informationen Problemanalyse, Störungsbeseitigung und Dokumentation der IT?Systeme Unterstützung bei der Installation und Einrichtung von IT?Arbeitsplätzen


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