> Markdown version of [/jobs/ext/2802960-mitarbeiter-fur-den-user-helpdesk-bonn](https://www.wearedevelopers.com/jobs/ext/2802960-mitarbeiter-fur-den-user-helpdesk-bonn). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Mitarbeiter für den User Helpdesk - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Integration
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=123961

## About the Role

Erfolgreich abgeschlossene Berufsausbildung zum Fachinformatiker (m/w/d) Systemintegration oder vergleichbare Qualifikation Fundierte Erfahrung im Bereich Support Sichere Kenntnisse im Bereich der gängigen Windows-Systeme Lösungs- und dienstleistungsorientierte Arbeitsweise, Kommunikationsstärke sowie Teamfähigkeit

## Description

Kompetente Betreuung der User bei IT-Störungen Dokumentation und Klassifizierung der Störungsmeldungen im Ticketsystem Bearbeitung der eingehenden Tickets im 1st-Level-Support Mitarbeit der Installation und Konfiguration von Hard- und Software


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