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# Mitarbeiter im First Level Support

- **Company:** Faktor M Consulting GmbH
- **Location:** Freudenberg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://faktor-m.net/bewerbung/?vacancy=vacancies-962-C&src=ksw

## About the Role

* Abgeschlossene IT-Ausbildung oder erste Erfahrung im IT-Support bzw. in der Anwenderbetreuung
 * Gute Kenntnisse in Windows und gängigen Microsoft-Anwendungen
 * Grundkenntnisse in Hardware, Netzwerken und IT-Infrastrukturen
 * Gute Englischkenntnisse

## Description

* Annahme und Bearbeitung von IT-Anfragen per Telefon, E-Mail und Ticketsystem
 * Unterstützung der Anwender bei Hard- und Softwareproblemen
 * Analyse und Behebung von Störungen im First Level Support
 * Einrichtung und Betreuung von Arbeitsplätzen, Peripheriegeräten und Software
 * Dokumentation und Nachverfolgung von Supportanfragen
 * Weiterleitung komplexerer Störungen an den Second Level Support


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